Table of Contents
Great Question Glossary
Updated by Billy Dowell
Some key terms that you will see throughout Great Question
General key terms throughout the product
Artifacts: artifacts are items and events that are tracked within the account. Such as, replies to studies, created highlights, interview room edits, clips, and more.
Attribute: fields that are applied to candidate profiles, allowing better searching and filtering between candidates. (e.g., Name, Email, Title, Location, etc... are all attributes)
- More on attributes in our Candidate Attributes guide.
Candidates (aka Panelists): Potential research participants who haven’t been selected to participate in a study yet.
Dashboard: contains a snapshot of your overall usage, a list of your upcoming interviews, recent artifacts, and your team’s recent activity.
- More on this page in our Dashboard guide.
Highlight: selected text used to create an artifact signifying importance. Highlights can also have tags applied.
- More on this feature in our How to use and share Highlights guide.
Highlight Reel: a collection of highlights used to create a comprehensive report of your research findings, and sharing that data with your colleagues.
- More on this feature in our Highlight Reels guide.
Insight: documents that you can use to collate research insights, and embed your interview recordings, tags, excerpts, candidates, survey responses.
- More on this feature in our Insights 101 guide.
Loom: provider user for screen recording within Unmoderated Studies
Nylas: provider used for calendar integrations and powers our interview scheduling and emailing for users
Participants: People who are participating in a research study actively, potentially getting paid an incentive for doing so.
Repository (aka Repo): research repository, where all research is housed. Such as, interviews, survey responses, highlights, highlight reels, and more
- More on this feature in our Research Repository Basics guide.
User (aka Researcher): person that holds a user profile within the account.
- Admin: user with a paid seat that holds all permissions available within the account.
- Creator: user with a paid seat that can create studies.
- Observer: user with a free seat that can only review some content within the account.
- More on these roles in our User Roles and Permissions guide.
Terms that are most commonly seen within studies.
Moderator: Admin or Creator that conducts interviews with the participants. Can also be the study owner.
Screener: A set of questions used to determine if participants qualify for an interview, or just used to gather information before an interview.
- More on Screeners in our Screeners and Surveys guide.
Shortlist: list of candidates, also known as participants once they have been added, that you want to invite to participate in your study.
- More on this term in our What is a Short list and how do I use it? guide.
Signup Form: similar to a survey, but specific to panel studies.
Skip logic: allows the set-up of multiple questions and have participants move from one question to another based on their answers to the previous question.
- More on Skip Logic in our Screeners and Surveys guide.
Stats: short for statistics and a page used to track email performance
- More on this feature in our Recruitment Email Statistics guide.
Study: A research initiative or project. Within Great Question, they can be any of the following:
- Customer Interview: study type used to conduct moderated interviews with participants.
- More on this study type in our Customer Interviews guide.
- Online Task: study typed used to conduct a survey or test using a third party link.
- More on this study type in our Online Task Studies guide.
- Panel: study type that participants can be invited to gauge participation interest.
- More on this study type in our Panel Studies guide.
- Survey: study type used to send survey questions to participants.
- More on this study type in our Surveys guide.
- Unmoderated: study type used to conduct an unmoderated/recorded test.
- More on this study type in our Unmoderated Studies guide.
Study Owner: Admin or Creator user that manages the specific study.
Common security terms. Why are they important? More on that here and here.
Review Great Question's Security Credentials.
- Business Continuity Plan: a proactive plan designed to ensure that operations continue to run at all times.
- Disaster Recovery Plan: a plan designed to restore operations after a disaster takes place
Certificate of Liability Insurance: a document/certificate that identifies a company's general liability insurance coverage. Including details such as, coverage amounts and limits, insurance company, named insured on the policy, and policy effective date.
Data Retention/Destruction Policy: an established protocol for retaining information for operational or regulatory compliance needs.
infoSec Policy: a set of rules, policies and procedures designed to ensure all end users and networks within an organization meet minimum IT security and data protection security requirements.
SOC2 Type II, ISO27001: a Service Organization Control (SOC) audit reporting how a cloud-based service provider handles sensitive information, identifying both the suitability of a company’s controls and operating effectiveness
Third Party Risk Management Policy: sets standards in regard to engagement of outsourced/vendor assisted features, and identifies how third party relationships are monitored and reported.
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